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Customer Service Award Recipients

Commonwealth Health Corporation, the parent company of The Medical Center, recognizes employees each month who exemplify "high quality" customer service standards. These employees demonstrate exceptional job performance as well as exceed customer expectations and are nominated by peers, guests or patients. The recognition program includes the Ambassador and Golden Pineapple Award programs.


Ambassadors - July 2018


Lana Rae Blaine
The Medical Center at Bowling Green Behavioral Health Services

"Lana Rae is a discharge nurse who gives outstanding and individualized care to each patient. She meets each challenge with calm plus determination. Lana works in close collaboration with every member of the team so the patient will have the best care available on discharge. She is an essential and valued part of Behavioral Health."


Harlan Dile
The Medical Center at Scottsville Acute Care

"Harlan is an inspiration and role model for everyone with whom he comes in contact. He is a positive thinking staff member who is a team player. Harlan compassionately cares for his patients and families. He is always there to lend a hand and is an outstanding nurse."



Jordan Smith
The Medical Center at Bowling Green Patient Registration

"Jordan excels in Customer Service to our patients and to co-workers. She is always accessible to help others and willingly takes on new tasks. Jordan readily is available to help train staff and fill in where needed. She is flexible, adaptable, and excellent with patients."



Golden Pineapple - Third Quarter 2018

Dottie Skotak
The Medical Center at Bowling Green
Respiratory Care

"Dottie is an inspiring, hardworking, and dedicated supervisor. She has integrity and enthusiasm in all she does. Her commitment to outstanding patient care and collaboration with her staff occurs every day. Her perseverance to providing the best to the patients and staff are evidence of her professionalism in her career."